Introduction

This section introduces you to the WYSIWYG Reference Guide, provides information for troubleshooting, and lists contact information if you need further assistance.

In this section

About this manual

Troubleshooting

Welcome to WYSIWYG

About this manual

This manual provides instructions for the installation and operation of the different levels of the WYSIWYG application. WYSIWYG is available at the following levels:

• WYSIWYG Report
• WYSIWYG Design
• WYSIWYG Perform

All levels are discussed in this manual. For a detailed description of the levels, refer to The WYSIWYG suite of software products.

All the levels use the same user interface, described in WYSIWYG user interface. However, you can perform different tasks in each mode. For example, you draw in CAD mode and edit in Data mode. These modes may have different features based on the level of WYSIWYG that you are running.

Text conventions

The following text conventions are used in this manual:

• Menus and menu commands appear in Arial bold. For example, “from the Edit menu, choose Layers.”
• User interface elements such as buttons, tools, shortcuts, and dialog boxes appear in Tahoma Oblique. For example, “to draw a riser, click the Riser tool on the Draw toolbar.”
• Keyboard keys are indicated in ALL CAPS. For example, “press TAB to enter the missing coordinate.”
• References to manuals appear in italic font. For example, “for additional information on working with recorded loads, please refer to your Sensor CEM User Manual.”
• Internal and external cross references appear in underlined text. For example, for details, see WYSIWYG Perform.

Troubleshooting

If you have problems using your software, please consult the following resources:

• the contents of this manual or the online Help available from within WYSIWYG
• the WYSIWYG Web site at http://www.cast-soft.com/wysiwyg

If these resources are insufficient, please contact Technical Support.

Help from Technical Support

For assistance with a problem, contact Technical Support directly at one of the offices identified below.

When calling for help, please have the following information ready:

• the level of WYSIWYG that you are using (Report, Design, or Perform)
• software version (from the Help menu, choose About WYSIWYG)
• the kind of computer that you are using (processor and speed, amount of memory, graphics card, operating system)
• DMX interface type (if applicable)

North America

CAST Software

Technical Support

35 Ripley Avenue, Unit 1, Toronto, ON M6S 3P2 Canada

Phone: +1 877 989 2278

Fax: +1 416 597 9594

E-mail: techsupport@cast-soft.com

Web site: https://cast-soft.com/

United Kingdom

A.C. Lighting Ltd.

Technical Sales & Support:

Centauri House, Hillbottom Road, High Wycombe, Bucks, HP12 4HQ UK

Phone: +44 (0)1494 446000

Fax: +44 (0)1494 461024

E-mail: wysiwyg@aclighting.com

Web site: www.aclighting.com

Germany

ARCUS GmbH

Obermeiers Feld 2-4, 33104 Paderborn, Germany

Phone: +49 (0) 5254 93069 0

Fax: +49 (0) 5254 93069 29

E-mail: support@arcus-lighting.com

Web site: www.arcus-lighting.com

WYSIWYG Tech Support

In WYSIWYG, you can see the Technical Support Contact Information in the WYSIWYG Tech Support window that opens from the Help menu.

The WYSIWYG Tech Support window provides access to the following features:

• Computer Information: Enables WYSIWYG to search for information on your computer hardware for technical support purposes only.
• Open folder with graphics logs: Opens the default WYSIWYG folder where the graphics log files are saved.
• Export my WYSIWYG Registry: Saves your WYSIWYG UI registry files as a “.wud” file, which can be shared with others or with CAST Technical Support to help investigate an issue.
• Reset my UI to default: Deletes your current WYSIWYG UI settings and resets the WYSIWYG UI to its default positions. All toolbars reset to their default positions.

To open and close WYSIWYG Tech Support dialog box

1. From the Help menu, choose Support.

Result: The WYSIWYG Tech Support window appears.

2. In the WYSIWYG Tech Support window, click OK.

Result: The WYSIWYG Tech Support window closes.

To look for computer hardware information

1. In the WYSIWYG Tech Support window, click Computer Information.

Result: The WYSIWYG computer information dialog box appears asking if you wish to continue.

2. Click Yes.

Result: The Computer Information window appears showing your computer hardware information.

Note: In the Computer Information window, you may click the techsupport@cast-soft.com link to send this information to CAST Tech Support via email.

3. Click Copy to Clipboard to copy the computer information displayed in the window and then paste into another text document.
4. Click OK to close Computer Information window.

To access graphic log files

1. In the WYSIWYG Tech Support window, click Open folder with graphics logs.

Result: By default, the default graphics log files folder in the Logs folder in WYSIWYG Files folder opens.

2. In the graphics logs folder, double-click on the text document log file that you wish to open.

To export the WYSIWYG registry

Note: You only need to export the WYSIWYG registry if requested to do so by Technical Support.

1. From the Help menu on the Welcome window, choose Support.

Result: The WYSIWYG Tech Support window appears.

2. In the WYSIWYG Tech Support window, click Export my WYSIWYG Registry.

Result: The WYSIWYG export registries dialog box appears asking where to save your file.

3. Click Yes.

Result: The Save As window appears.

4. Navigate to the location where you want to save your WYSIWYG registry file.
5. Click Save.

Attention: Do not change the name of the resulting file.

To reset WYSIWYG user interface

Reset my UI to default allows for WYSIWYG toolbars and tool windows to be reset to their default positions, to have a clean slate before arranging them as desired or upon request from Technical Support.

1. From the Help menu on the Welcome window, Support choose .

Result: The WYSIWYG Tech Support window appears.

2. In the WYSIWYG Tech Support window, click Reset my UI to default.

Result: The WYSIWYG reset WYSIWYG UI dialog box appears asking for you to confirm reset of your WYSIWYG user interface.

3. Click Yes.

Result: The WYSIWYG user interface resets and the confirmation dialog box appears.

4. Click OK.

Result: WYSIWYG closes.

Welcome to WYSIWYG

The WYSIWYG suite of software products, designed specifically for lighting professionals, offers a range of solutions to meet the needs of designers, assistants, electricians, console operators, teachers, and students.

WYSIWYG is the essential tool if you are looking to

• increase creative freedom
• save time
• win more contracts
• cut costs
• be more environmentally friendly

Within the WYSIWYG suite of products, any higher level product contains all the features of a lower level product. WYSIWYG Report, Design, and Perform are the core products, with WYSIWYG Report offering basic CAD and paperwork solutions, and WYSIWYG Perform providing an end-to-end solution including CAD, paperwork, rendering, and pre-visualization.

In less than one day of training, you can begin working with WYSIWYG and see your lighting design without actually installing any lights. You can even see what a new lighting fixture can do before you rent, buy, or install it. Once your design is complete, WYSIWYG handles the logistics; it automatically generates plots, schedules, pipe-tapes, and color and gobo lists.

For more information on each of the three main levels of WYSIWYG, see the appropriate section:

• WYSIWYG Report - For details, see WYSIWYG Report.
• WYSIWYG Design - For details, see WYSIWYG Design.
• WYSIWYG Perform - For details, see WYSIWYG Perform and Perform Lite.